Management Skills Training - 2 Days
This management skills course is split in to modules, these modules can be changed and adapted to suit your needs. Module 1 - Self Management (Day 1 am) Module 2 - Practical Leadership (Day 1 pm) Module 3 - Managing Others (Day 2 am) Module 4 - Assertiveness (Day 2 pm) Self Management - Will focus on developing and enhancing their management styles, and will cover: Time Management Prioritising Delegation Self Awareness Practical Leadership - Will provide practical ways in which to manage the day to day processes and procedures and includes: Defining your role Defining you and others expectations Leading through change Managing day 2 day situations. Managing Others - This module will provide the skills required to effectively manage staff, and will discuss: Setting standards Getting the best out of others Effective communication techniques - staff and line managers Objective and target setting Assertiveness Training - This is designed to support the management of staff; it also will reinforce leadership skills and maintains your self management techniques. Benefits of being assertive Understand different levels of assertiveness Submissive/aggressive behaviours, their definition and body language What's best for the organisation, not just me? Be specific, stay relevant and achieve positive outcomes Barriers to assertiveness Recognise and deal with fear Assertive techniques Saying no assertively