Advanced Management Skills (Level 4)
The advanced management skills development course covers the following 5 modules, each one receiving assignments for you to complete. Module 1 - Emotional Intelligence Identify personal strengths and weaknesses Identify strengths and weakness of others Analyse and present workplace signs of emotional intelligence Understand the benefits of emotional intelligence in the workplace Maintain self motivation in challenging situations Understand the key stages in developing emotional intelligence Identify emotional triggers in self and others and respond accordingly Identify personal motivation factors that relate to themselves Maintain self control and use awareness of others in decision making Module 2 - Change Management Understand the reasoning behind workplace changes Identify how people respond differently to change Consider barriers to change and why people resist Recognise techniques to successfully implement change Compare a variety of factors in problem solving Execute an action plan and take responsibility for it's implementation Demonstrate best practice at times of change Module 3 - Internal Customer Relationships Understand the communication process Identify barriers to communication from a number of perspectives Understand customer service best practice Understand the importance of workplace relationships Understand the key workplace relationships from a variety of perspectives Execute and action plan and take responsibility for it's implementation Build upon relationships with key colleagues Module 4 - Developing Self and Others Recognise and understand personal development needs in line with organisational requirements Recognise and understand development needs of others in line with organisational requirements Prepare effectively for an appraisal interview Recognise current development status of own team Recognise current roles within the ream and recommend improvement actions Build upon personal effectiveness Create a training plan Create a personal career plan Module 5 - Managing Difficult Situations Understand the causes of potential conflict Understand the positive and negative impacts of conflict Understand the stage of escalation a conflictual situation is in Operate collaboratively Recognise what is going on whilst partaking in a discussion Understand and manage a work based relationship