Intermediate Apprenticeship in Customer Service
This is a 12 month programme and all elements must be completed in order to achieve an Apprenticeship in Customer Service. This Apprenticeship is designed for people working within the Customer Service sector and is suitable for those working as: Customer Service Trainee's / Representatives plus any other job roles in which customer service skills would be an advantage Below are some of the areas that could be covered as part of the framework: • Communicating with customers effectively • Resolving customer service problems • Improving customer relations • Promoting products and services • Keeping records • Gathering customer feedback • Working in a team Framework: • Level 2 NVQ Certificate in Customer Service • Level 2 Certificate in Customer Service Additional Mandatory Framework Requirements: • Functional Skills in Maths & English • PLTS • Employment Rights & Responsibilities *16-18 Fully funded, 19+ Co funded Get Trained, Get Paid, Get Qualified!