8D (Eight Disciplines Problem Solving)
8D is a problem solving tool widely used in the automotive and aircraft sector. It can be used by any company / team to deal with shop floor or customer issues (Voice of the Customer) / problems. It is a structured and methodical way of getting to the root cause of issues. 8D is a methodical tool for solving problems that are recurrent and / or critical, for which the root cause is not known or evident. Who is it for? Managers, Team Leaders, Engineers, Technicians and Operating Staff - shop floor / office based as they all have an important role to play in ensuring "Right First Time" to reduce unplanned downtime and defects that meet the customer requirements. Theory covered includes: • The History & Development of 8D • How to develop & use the tool in your business • Practical application of Brainstorming • Fishbone Diagram • 5 Why's Benefits: • Structured approach for resolving issues • Cross functional teams • Root Cause Analysis • Protect the customer • Voice of the customer