Call centres and telemarketing consultanc
Businesses who listen to and understand their customers will optimise sales revenue, through great customer service and customer management, payment methods and collection of overdue monies. Getting the very best results, resource, costs, scripts and service needs specialist knowledge and experience of working with call centres. That's where TVA can help, with full project management - outbound calls, inbound response handling, customer service, research, collections or to provide helplines for online activity. Our approach is to agree strategic objectives, then develop effective business and marketing plans to deliver the business requirements. This process includes forecasting volumes, establishing scalability, and agreeing budgets. Business and marketing plans will include key issues such as supplier sourcing, review and negotiation; length of call; call centre resource, data collection and reporting requirements.