Customer Care
  This one day workshop is designed for all staff working in posts that involve regular customer interface such as receptionists, telephonists, shop assistants, hotel staff, travel staff etc.    It is applicable to anyone who portrays the organisation's true culture to its customer.  The course gives the delegate an insight into the importance of good customer care, the key issues and how to deliver first class service.  We also show how to handle difficult customers and resolve problems satisfactorily.