Customer Service Training
Your customers can be your greatest sales asset, or your greatest detractors. Develop the skill to provide exceptional customer experiences. Does your team need customer service training to ensure they always deliver a 5 star experience? A customer's experience is the gap between what we deliver (execution) and what they expected from us (expectation). The larger the gap, the more emotional the experience becomes. For example, a very large positive gap will create a 5 STAR customer experience, or 5 star customer service, i.e. something we will probably tell our friends about and remember for a long time. A large negative gap will create a "horror experience", or a 1 STAR experience. This is the 'I'll never go there as long as I live' moment. The Customer Experience Principle is a 1 to 3 day customer service training programme, focussed on helping customer service teams deliver a greater experience to their clients. The customer service training programme is accredited by the CPD Standards Office, and each delegate will receive a certificate on successful completion of the course. Our client base includes; Yell, Google, Auto Trader, BBC Worldwide, British Telecom, Hellmann Worldwide Logistics, NHS, Kelloggs, Nestle, Pepsico, Procter & Gamble, Mamas & Papas, Asda, Iceland and Siemens. Lammore are different to other training providers because: 1) All of our trainers have each had highly successful sales careers before joining our team. 2) We bespoke the course style and content to meet the needs of your sector. 3) We raise the bar by putting each delegate through an assessment to ensure they can implement the skills trained upon. 4) Our courses are based on scientific research, and the psychology of what is proven to work in the real world. We would welcome the opportunity to discuss your business and look forward to hearing from you.