Activ Servicedesk
  IT organisations are in the hot seat. They must provide more services and value with fewer resources and less money. For organisations that want to improve the framework of their IT Service Management (ITSM), Activ Servicedesk software solution offers an integrated ITSM toolset that helps you to:Align IT with business objectives.Manage IT services throughout their lifecycles.Reduce the cost of service delivery.Enhance service management governance and accountability.Improve service quality and IT reliability.Redirect support costs and lower total cost of ownership.They supports best practices and standards such as ISO/IEC 20000 and the IT Infrastructure Library® (ITIL®) framework.