Activ Helpdesk
Activ Helpdesk a comprehensive helpdesk software solution for IT departments and companies based on Lotus Notes and Domino. Activ Helpdesk can be used in stand alone mode for a variety of customer service applications or can be used in conjunction with other Codel Software applications such as Activ CRM and Activ Quality Manager. Notifications and workflow via email are also provided as standard. A web portal interface is provided to allow both internal teams and external clients to enter and sign-off resolutions as well as interrogate their incident information and statistics.http://www.codelsoftware.com/ActivHelpdesk