We spend time talking to our clients, new and old and our fellow collaborators; thinking about how we can make our services more directly relevant to their needs and generate added value As part of this process we recognise the substantial benefit that creating thinking space or a clearing in the process can have, allowing the appropriate time to explore and test a range of ideas before closing down options and committing to a particular solution PROCESS - Like all successful businesses we are acutely aware of commercial drivers when developing and delivering projects