CallEEAST
Business Communication
Hospital Lane
, Hellesdon
, NR6 5NA
Norwich
, Norfolk
We are open 365 days a year, 24 hours a day.
Business profile
We are CallEEAST, an outsourced contact centre offering organisations a range of services such as Bespoke Inbound Call Handling, Out of Hours Services and more. We make a positive impact on the East of England Ambulance Service, by reinvesting all our profits back into NHS innovation and patient experiences. We aim to support both commercial organisations and NHS Trusts in enhancing their customer experience through the design and delivery of bespoke 24/7 Contact Centre Services. Services We Offer: - Full Contact Centre Managed Solutions - Bespoke Inbound Call Handling - Virtual Receptionist & PA’s - Out of Hours Services - Signposting and Information Services - On-call and Dispatch Services - GP Surgery Contact Centre Services Our unwavering commitment to delivering exceptional customer experience sets us apart. We believe that every interaction counts, where compassionate and efficient communication is vital. By using cutting-edge technology and a customer-centric approach, we support our clients to build strong relationships with their patients and customers. We understand that each organisation and NHS Trust have unique requirements, so we will work closely with you to develop customised strategies that align with your goals. Whether it's enhancing efficiency, improving customer and patient satisfaction, or optimising resource allocation, we are here to help you succeed.
Posts
CallEEAST sponsor the National District Nurses Conference hosted by NPAG
On Tuesday 28th November 2023, the National Performance Advi...
Outsourced Contact Centres: A Guide
Organisations face difficulty juggling evolving technology,...
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Testimonials
CallEEAST Cover Staff Training Days
"We use CallEEAST to cover our staff training days which enables us to close the practice so all can attend. They are great, they effectively triage and signpost patients to the correct service. When we were hit with severe staff shortages at short notice, I made one phone call and within a day we had the support set up and ready to go. They were able to support us as and when we needed it with minimal fuss and get us out of a very large hole. Very professional service, easy to set up, adaptable and extremely effective. Would highly recommend."
Efficient, Accurate & Well Managed
"We transitioned from our previous provider and system to CALLEEAST in July. The transition was smooth with no issues. We have found the call handling to be efficient, accurate and well managed."
Grateful for Your Cover
"We have used the service for several years and we are grateful for the cover that you provide for our training hour every month, it's such a useful time to allow the team to have some protected training time. You have also provided cover for our full training days which usually happen every 12-18 months - again this is something we could not do without the cover you provide."
Excellent Service
“Bourn Hall has employed the services of CallEEAST for out-of-hours emergency support for many years and have always been provided with excellent service. Patients are reassured that they can have access to advice from our specialised staff via this service, and the staff at CallEEAST are always diligent in ensuring every call is handled sympathetically and promptly.”