We are fully committed to comply with the requirements of the ISO 9001: 2008 Standard including mandatory procedures and to continually improve the effectiveness of our Quality Management System covering all areas of our business As a relatively modestly sized business, we pride ourselves on having the flexibility to be responsive to our clients' needs in a way that large companies often cannot It is a running joke that James once proclaimed that we would become a paperless office This policy provides a framework for establishing and reviewing our objectives