Melanie Wombwell, Managing Director at Results International comments: “Like the football world, the business world is fraught with turmoil and change Through questioning over 1,000 consumers and 82 business leaders, we examine what people hate and love about the service they receive, where the gaps are and what opportunities are available to UK organisations to ‘up’ their customer service game According to our study released today, 44% of employees say that their bosses’ management style is the same as relegation zone Wolverhampton manager, Mick McCarthy, or dismissed Liverpool manager, Roy Hodgson