PULSE (Hosted Call Centre Platform)
WEB based contact centre (virtual / hosted call centre) PULSE solution is a scalable, configurable and a self-healing solution that can be set up to meet the individual customers' requirements. PULSE can work on top of your existing infrastructure. Simple Skill Based routing to complex algorithms can be applied for answering the call to the SLA required. Location Based routing can allow for locally placed business or an appropriately skilled agent to receive a call, originated via mobile or land line. IVR, ACD, Virtual PBX. CRM INtegration. VIP Routing, Skill Based Routing, Location Based Routing, SLA Based Routing, Follow the Sun Routing, Extensive Reporting (Enterprise Level Tool), Work Force Management and Integration