Always Unified- (Microsoft Unified Communications)
Unified Communications offers a communication platform which integrates telephony, e-mail, instant messaging, video and availability notification. Using a familiar user interface (e.g. Outlook), employees are able to view each other's availability and over which channels dialogue can be established. It is possible to start interacting and cooperating effectively based on the communications channel best suited to the situation. Interaction is not dependent on whether you are in the office, in your home office, or out travelling. This represents a level of flexibility that many employees want to exploit.