Broadband Services | PCWorkspace | Peterborough
Broadband and/or Internet Failure If uncertain as to the precise cause of your broadband failure, consider first checking with your Internet Service Provider (ISP). They will perhaps confirm that your supply is okay, in which case the problem will then likely be with the PC and/or peripheral device, modem, wireless adapter, the internal wiring (broadband/telephone cabling) and/or the user. Cabling and filters can of course breakdown, and it's also not inconceivable that there has always been an underlying issue, and that the supply may have simply worked, unawares to you, to some extent. If the quality of service has been on the cusp perhaps due to poor cabling in the home, it can then take little to impact on the end supply to the computer. It is possible that one or a number of factors, e.g. distance from the exchange, aluminium 'underground' cable, internal wiring and/or PC issues have only provided a quality of service, and maybe also that the end-user is none the wiser because the supply has of course been much better since dial-up. PC issues are also a probable cause or a contributory factor to your Internet not working properly or at all. One can lose a connection for any number of reasons, not least because the importance of maintaining and optimising the system to sustain performance is not always appreciated. Consider that a computer must be fit for its purpose or may simply be in need of a service. Broadband Speeds Broadband and Telecoms Advice No one device should pass through more than one ADSL filter and, where necessary, ADSL broadband (not separate (STD)) lines providing additional remote services such as an Alarm System, Calor Gas or Water may also need to be filtered. Clients should contact their provider of these services for further advice. Note that ADSL broadband requires BT specification broadband high tension (HT (FAST)) cable or a broadband extension (See also: ). Where broadband is activated and the modem/router switched on and in use, internal wiring and/or wrongly placed filters can massively impact on the broadband and in some cases the telephone service, as can telephone extensions, e.g. coms cable/old telecom and/or telephone extension kits or faulty equipment... ...Unsuitable wiring or extensions may provide a quality of services only, and therefore a client, for example, who is in transition to broadband from dial-up may be none the wiser of a poor service but they will almost certainly experience a bandwidth loss ranging from 1 to 8Mbps or higher, and conceivable telephone interference. Where the high frequency (digital) broadband (not low frequency (analogue) telephone) supply to the master socket, e.g. from a junction box in the attic, is limited through poor cabling to a now obsolete telecom socket, then there may be little point to upgrading or adding an internal extension for broadband use specifically, unless the source (old telecom or coms) cable and socket are also upgraded. Note in some areas, particularly where is not available, BT may switch the broadband output to 21CN (Twenty-first Century Customer Network (ADSL2+)), increasing say from 8Mb to 20Mb redressing some loss over distance from the exchange, and therefore increasing the supply to the end-user (maybe doubling, say from 2 to 4Mb), perhaps providing sufficient bandwidth for vision, albeit through old telecoms cable. In many cases where the supply to the building is good but there are conceivable internal wiring issues, a wireless connection or power-line adapters facilitating the transfer of data on an existing electrical circuit, may prove to be the best solution as long as there is access to an electric point near the master telephone socket/modem and, were applicable, there are no major obstructions. Caution Hard-wired (non-filtered at source) low frequency telephone extensions will also potentially impact on the bandwidth before it can reach your computer, and further lead to poor service and/or interference. If opting to use power-line adapters, ensure where possible to plug directly into a mains wall socket. If you must plug into an extension, first of all if at all possible, limit to the one extension, and secondly, ensure that it's not a surge-protector. A broadband connection will perhaps be as much as 160 times faster (8Mb) or greater and therefore more open (vulnerable) than a dial-up account. Where a computer base unit (consumer unit (body)), with a new broadband connection, does not support a licence and/or a genuine operating system installation, i.e. where the installation does not marry with the affixed to the body, the operating system may not validate and consequently become progressively if not rapidly unstable. Often Windows XP 'Professional' software installed to a home computer is an indication that the installation may not be Genuine and/or will not marry with the licence affixed to the body conceivably leading to instability and a likely need to re-instate t