We aim to build long term relationships by bringing innovation, organisational change and assured service delivery and so help our clients achieve their ambitions Our work ranges from the management of programmes and entire services to the outsourcing of operations and even the creation of entirely new businesses Our business model is far from conventional: Serco has more than 600 contracts, each managed like a business in its own right We improve services by managing people, processes, technology and assets more effectively The vast majority of growth has come by being seen to deliver results and building long term partnerships with customers, extending the scope and scale of our contracts and winning new business