We believe in providing 'service right, first time', and we are the only housing association operating in the UK today that can be contacted 24 hours a day, 7 days a week We will deal with all enquiries straight away, but if this isn’t possible, we will tell you when we will get back to you It may sound simple, but we believe that by providing excellent customer service, first time, we can help create places where people want to live If you were to ask any of our staff what Flagship is about, you'd find the answer is our customers