Requests received outside this 30 days may not be elligible for replacement or refund, and will be at the discretion of The Kajashop The Kajashop places "Ordering Deadlines" on orders in early December Our online payment options do not offer an option for 'delayed payment' if an order is subject to shipping delays Once you have provided us with a description of the damage or defect we will provide further instructions for its return When you send your item back to us, we'll process the returned item at its purchase price only and you can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return