We aim to offer high quality, responsive and flexible childcare solutions to those who use our service, including families, providers of care services, staff and potential applicants. To ensure the best outcomes for the children being cared for by staff supplied by Lothian Childcare Solutions, we will: ensure that we recruit only experienced and qualified childcare staff who have been through a rigorous and thorough recruitment procedure with us endeavour to ensure that staff skills and knowledge are matched to children's needs and interests promote a learning culture for staff and provide up to date information and resources related to their role use a variety of effective communication tools to ensure that we are engaging and communicating with the people who use our services and those who work with us encourage feedback and involvement in order to improve outcomes for children use effective quality assurance systems and processes which involve the people who use our service, staff and stakeholders to assess the quality of service we provide Lothian Childcare Solutions is a Childcare Recruitment Agency which was set up in 2017 by Pamela Cormack. It is the first childcare agency in East Lothian. Pamela has worked extensively across the childcare sector in the Lothians for over 20 years and more recently as an Inspector with the Care Inspectorate from 2008 until 2017. She has a wealth of experience and knowledge of National childcare regulations and requirements and was integral to the set-up of the Childcare Agency group within the Care Inspectorate, which specifically supported and inspected Childcare Agencies across Scotland. This ensured consistency during inspections and the ability to offer expert advice and support improvement in the quality of the services offered by childcare agencies. Pamela has also worked in both the private and public sector as a nursery nurse and as an assistant manager within a Children and Families Centre. She has qualifications in a variety of subjects, including Childcare and Education, Certificate in Management, HNC in Employment Interviewing and a Diploma in the Regulation of Care Services. Pamela's ability as a Care Inspectorate Inspector and her knowledge of childcare and childcare agencies, ensures that she gives the best childcare solutions to families and services. Her warm and friendly personality puts everyone at ease and her personal approach allows her to get to know the needs of each child and family or childcare setting to ensure that the right candidate is matched to each role.