Patio-heater.co.uk is operated by A.J.Smith and Son (Benfleet) Ltd, an independent importer/merchant that has been established since 1897.It is based in Essex and concentrates on supplying products related to decking/patios.We do NOT use overseas call centres. We are not a 'virtual' company. If you contact us in normal trading hours you can talk to a 'real' person who will try their best to help you.