Our service level agreement is specifically tailored to meet your needs and sets out clearly what levels of service you can expect, and what compensation we will provide in the unlikely event of us failing to reach these levels Our innovative VPS range gives you the flexibility of a dedicated server with root access If you find that we fail to meet this promise, we will refund 1 day's service for every hour that connectivity has been unavailable over and above 0.1% of the month, extending in value up to a maximum of your monthly subscription charge A tier 1 network provider, we have access to virtually unlimited bandwidth, with excellent reliability