We can help by conducting a full review and recommendations for improvement to existing methods or in the design of a new process for measuring and understanding customer satisfaction In the same way that we often fail to listen to our customers we can also overlook the importance of measuring employee satisfaction and, more importantly, acting on their feedback to identify ways in which satisfaction, motivation and they way we care for them can be improved Many of our clients tell us that they do not have sufficient expertise in facilitation and, even if they do, they find it difficult to facilitate a workshop and contribute at the same time