Claim and Collect is a limited company, Company Number: 6299386 Registered Address: High Oak Business Centre, Collett Road, Ware, SG12 7LY Within four weeks of you raising the complaint, we will either send you our final response or a holding letter giving reasons for the delay and details of when we will respond fully You may complain to us through any format you deem fit following which we will send a formal written acknowledgment of the complaint within five business days In accordance with regulations laid down by the Compensation Act 2006, we must let you know our procedures in the event that you have a complaint against our service