Telephone Answering Service
Answering the telephone is the simplest task a business can do, to gain new customers and retain existing ones. Yet it is surprising how many times you ring a business and no one answers - even when you want to give them business. A recent survey by BT said that for every 5 calls not answered you may be lucky if 1 in 5 call calls back. The reasons for this could be legitimate. You're closed, in a meeting, on the phone to someone else, or short staffed. With Liscard Business Centre, none of these telephone calls need to be missed. We have a range of options with our Telephone Answering Service that can help your business gain and retain customers. One of our cients recently signed up for our service because he was either in meetings or working on complex reports. He just wanted the "wasps" or sales calls to stop, because every time he took a one minute call, he lost about 10 minutes on his report. He now is more productive during his working day. Call divert Perhaps you have something urgent to deal with and can't take calls, maybe you are in a meeting or your business is closed. It could be something as simple as you have no signal on your phone. You can divert your mobile and / or landline number to our team and we will take a message on your behalf. Landline number A landline number on your web site and business card, portrays a more professional image. Some businesses will not call a mobile number. We can supply a local landline number such as 0151 or 0161 which you can use on your business cards, stationary and web site. The cost is less than BT and can be moved with you, as you grow, with no extra costs. Virtual Assistant telephone answering The team at Liscard Business Centre can answer your telephone calls as a part of your team or we can take a message or forward the call to you. You will be sent an email every time there is a call, at no extra charge. We get to know your business and can become a part of your team, saving staffing costs. We help many local businesses and to the out side world we work for you. In some cases we also take bookings and manage our clients diaries. We work for some clients and just take their overflow calls. Great when you hit those pinch points in the day. The basic package starts at £32 per month plus vat, including a local landline number. We do not charge a set up fee and in many cases we can be live that day. We work on a minutes bundle system so the busier you are the more you pay. So we grow together. Call reception on 0151 691 4920 for more details. Marketing Campaign We can set up a new landline number for each marketing campaign. That way you know which advert produces the best results. At the end of the campaign we can close that number down. We can answer calls with a brief script and can implement calls to action. Such as, if an advert requires the person to be a car owner, say for a job application, we can say its not suitable part way through the conversation. We can also book in applicatnts for interviews. We are here to help and each client has different requirements. We can tailor a package to suit your needs. Some Benefits Improve customer relationships, and never miss another call or sales opportunity Increase operational inefficiencies and protect your bottom line with flexible staffing levels Keep your own sales team driving for results and outsource order management Gain experienced provisioning and operational staff for a fraction of the cost of permanent staffing Know that you never miss that call again. It might be the one from your future biggest client Outbound calls We can handle small campaigns for outbound calls. However we only offer this service to your own existing clients. We do not do cold calls. This is a great way to check that your recent promotion has been seen by the target client.