Birmingham Voluntary Housing is committed to providing excellent standards of Customer Care for all our customers We operate a Customer Care Policy which identifies for customers and staff what standards of Care customers can expect across a range of services provided by Birmingham Voluntary Housing We will apply these principles throughout the operation of the Group, including seeking to apply them to work undertaken by external contractors, suppliers and organizations working with us We recognise that there will be times when, despite our best efforts, we will not be able to achieve all expectations We will ensure that on such occasions we explain in detail why we are not able to meet the expectations