The Secret Service, a leading supplier of mystery shopping services helping you retain your customers by measuring and monitoring your service levels, covering Newcastle and the rest of the North East.The Secret Service help our clients accurately measure, learn, and get feedback insight from real customers, empowering organisations to make a real and positive difference to the person who matters most ... the customer.The service is called 'Mystery Shopping' or 'Competitor Research' but should never be seen as covert or underhand. In fact our service allows our clients to improve where they need to and can also highlight what they already do well.