We use all reasonable endeavours to protect personal information from loss, misuse or alteration, and have appropriate security measures in place to assist us to do so We will treat any personal information that you provide to us, or that we obtain from you, in accordance with the provisions of the Data Protection Act of 1998 We believe that we offer the most affordable, robust and reliable products.We are so confident in our products that We can offer a 30 day money back guarantee on all of our dry goods (excludes Koi) If you are not completely satisfied with our services or products for any reason within 30 days from purchase you will be given a full refund, excludes carriage charges.Goods must be undamaged and be complete with packing and instructions, under extreme circumstances we may charge a 5% restocking fee for incomplete or damaged items