We do not accept responsibility for items that are lost in shipping back to us so we recommend you send back via Royal Mail special delivery or a similar service that requires a signature We will refund the card that the original order was placed on within 3 days of receipt of your return however the refund may take up to 10 days to complete dependent on the card issuer You will receive a full refund of the price paid for the Products in accordance with our returns policy The contract between us will only be formed when we send you the Dispatch Confirmation