Monday to Friday 08:00 - 18:30Saturday to Sunday Closed
Business profile
Quality Guarantee
Quality Teams
Providing the highest quality is always at the heart of what we do. We start by employing Senior Translators that are qualified with one or more of the following:
Diploma in Translation (Dip Trans)
Diploma in Teaching
Qualified Trainer Diploma
Degree in Translation or Languages
Postgraduate Degree with substantial translation
Full membership -Institute of Translation and Interpretation
Membership - Institute of Learning
Professional Legal Translators are Court Certified
Project Management
All enquiries are treated as a priority, and our team of Project Managers are always on hand to take your calls and answer any queries - no voice mail, no automated system, and no call queuing.
You will be assigned a Project Manager to ensure continuity and consistency in the service we provide.
They will ensure the project runs smoothly, giving an efficient service and an accurate outcome - within the agreed deadline.
5-step Quality Assurance Process
We are very proud of our 5-step Quality Assurance Process; this ensures that every project is managed under controlled conditions. Translation is carried out by a qualified native speaker then the 5-step process begins.
Translation reviewed by subject matter expert in the target language.
The initial translator edits the document based on recommendations made.
A Project Coordinator applies standard formatting styles or as per clients request.
The document is sent to a proof reading expert to be checked for accuracy.
A final quality control check to verify that the client's requests have been met.
Confidentiality, Security and Risk Management
The protection of our client's assets and the information is of paramount importance to us. Rest assured our security provisions are at the heart of everything we do. We ensure that only the appropriate people have access to client's assets and information.
All our staff go through background checks and are bound by confidentiality agreements.
We use our own bespoke project management systems to monitor all work. Safekeeping of confidential documents is a core part of our operations. We have partnerships with security and law-enforcement professionals who support us in our specialist areas of business, including recruitment and deployment of linguists for high profile conferences.
Our services are quality assured with ISO: 9001 Accreditation
All our linguists adhere to strict confidentiality and impartiality clauses and are assessed and monitored during every assignment to ensure compliance. Special non-disclosure agreements are drafted for sensitive cases such as asset acquisitions and tenders.
All data is transmitted by secure means, via our servers and held in accordance with Data Protection Standards.
Business Solutions
We take pride in providing our clients with high-quality services. We make it our business to understand your needs and to work with your time schedules. We provide professional, comprehensive and honest business solutions.
Our sector experience includes:
Aviation
Agriculture
Defence
Electronics
Education
Packaging
Health & Safety
Human Resources
Manufacturing
Plant Equipment
Medical Services
Social Services
Travel & Tourism
Business Support
We also work closely with commercial clients that trade globally. Some examples are:
Businesses that are planning to expand and trade abroad.
Businesses that are already successfully exporting or importing.
Organisations that are cooperating with multi-national partners.
Organisations that are employing multi-national professionals.
A business outsourcing for any of the above.
Support for Exporters
Having supported companies that export for many years we have a good understanding of their challenges. We have therefore developed some specific packages for businesses that are planning to export for the first time and established exporters. To find out more have a look at SEMA4 these services will help you communicate effectively and grow your business across borders.
