Footprint Telecom has been involved in the delivery of softwaresolutions for over a decade. Our solutions deliverreal value to our clients, value that is measured by tangible differences tothe way that they operate some of their core communication services.The Heart Collaboration Suite is a powerful set of productivity solutions that deliver critical information to the people that matter, when it matters:Improves Staff performance & productivityReduces telephony costs - typically 15-20%Improves Customer satisfaction and Customer retention ratesImproved and more effective Staff trainingProtects against litigationInstantly resolve disputesAccurate, impartial incident analysisReal time reporting and analyticsBy linking a business telephone with a CRM / Database system, The Heart Collaboration Suite improves the way that Staff communicate with each other, and it improves the way that they communicate with Customers and Suppliers.