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Virtual Call Centre

Administrative & Specialty Services
+443333320000 info@virtual-call-centre.com www.virtual-call-centre.com
Technology Centre, IP13 9EZ Framlingham, Suffolk  Show map  Hide map

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customer service VOIP disaster recovery telemarketing voicemail call center Ivr Call recording speech recognition customer survey Acd Customer Satisfaction Virtual Pbx call management Outbound Call Centre Call Handling Virtual Call Centre Inbound Call Centre Predictive Dialer Conversation Recording Hosted Call Centre Agent Monitoring Call Centre Agent Call Centre Supervisor Call Transfer PSTN Backup

Business profile

Hosted Virtual Call Centre ServicesPhonePresence Call Centre from X-on provides a high capacity virtual call centre system which can efficiently and reliably distribute inbound and outbound calls. PhonePresence Virtual Call Centre can operate on a departmental, multi-site or multi-country basis handling high volumes inbound and outbound voice traffic.Large numbers of agents and users can be accommodated and the extensive reporting facilities provide supervisors with comprehensive management tools. Call overflow management systems ensure continuity of service.

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