Caretime Scotland staff all have many years experience of investigating complaints thoroughly, sensitively, and impartially, thereby maximising the chance of obtaining a positive outcome, in relation to both the complainant and the complained against Caretime Scotland also operates a consultancy and advice service; here are details of some of the ways that we are able to provide support and assistance to your care service During this time we have organised over 100 courses throughout Scotland, covering such diverse subjects as medicines management, infection control, effective complaints handling, risk assessment and care planning, to name but a few