Our analytical systems are mainly used in hospital and veterinary laboratories to analyse patient samples (e.g. whole blood, serum, plasma, cerebrospinal fluid, urine, etc.) to quantitate clinically important parameters such as electrolytes, enzymes, proteins etc., and mesure times associated with blood coagulation and levels of clotting factors We have 13 fully trained field service engineers strategically located throughout England, Scotland, Wales and Northern Ireland to ensure that we can have a service engineer, if required, on site within 8 working hours We are all dedicated to providing our customers with excellent pre and post sales support It is from here that we manage our sales, service and support operations and where we run our user training seminars and workshops; we consider this particular activity to be one of the most important ways in which to build and maintain to the highest level the partnership between the company and our customers The help desk is manned each working day by one of our field service engineers, fully trained in all our products to help with those problems simply requiring a little expert guidance