Administration Skills & Techniques course
- Business Awareness - Understanding the commercial nature of business- Client Relations - Getting to know your client, staff, team- Dealing with the Persistent Complainant - Knowing utilising Complaints Procedures- Communication - Tailoring your style of communication- Interviewing - Identifying the facts and issues from interviews- Managing Others - Effective people managementProfessional Conduct - Exercising good standard of client care and work- Self Awareness - Evaluating your professional strengths and weaknesses- Working with Others - Appreciating your role and responsibilities- Workload Management - Setting realistic timescales- Public Relations - Spreading information to gain public awareness- Filing & Record Keeping - Office management and filing practises- Office Etiquette - Ways to a happy office environment