Managed by NHS Direct, TAL books appointments for patients, gives them information about the hospital or clinics on the patient's list, and tells patients what dates and times are free for an appointment Customer satisfaction rating was high due to ease and speed of calling NHS Direct 'compared to how long it takes to book an appointment with GP or other provider' Find out more about NHS Direct - includes information about our telephone health line and the commissioned services we provide to PCTs and other parts of the NHS Services in Scotland & Wales - Health Advice & Information - NHS Direct