Genesys solutions can be deployed over any communication infrastructure, TDM, IP or SIP as well as in the premise, in the cloud thru the hosted contact center service offerings of its partners or both Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries Genesys has actively expanded its technology base and business operations through acquisitions and partnerships As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation