Our business model is far from conventional: Serco has more than 700 contracts, each managed like a business in its own right We were able to draw on operational, financial, commercial and transition expertise from around Serco to launch the service within just 11 months of signing the contract We improve services by managing people, processes, technology and assets more effectively We have nearly 50 years' experience of helping our customers achieve their goals Our service ethos means that our customers come back to us again and again