We will issue a replacement or full refund to you via your original payment method and reimburse you reasonable carriage costs Please browse our many pages of innovative products from our five ranges, Neat Ideas Kitchenware, Neat Ideas Microwave Cookware, Neat Ideas Homecare, Neat Ideas Gardening and Neat Ideas Giftware Please quote the product name and we will take your delivery and payment details over the phone With over 20 years experience in the kitchenware,homecare industry, we are able to offer the very best innovative products to make your life easier