The business provides consultancy services involving product design and integrity, especially when products fail in service. There is specific expertise in polymer products which may degrade, fracture or otherwise fail to meet specification. Examples include failed plastic pipes and fittings, fractured battery cases and failed catheters. Corrosion failures have also been investigated, such as floods caused by corroded fittings. Previous clients include insurers, lawyers and manufacturing companies. Cases include patent litigation, personal injury, medical negligence and industrial accidents.