We are letting agents who charge low, fixed fees. The business model of traditional letting agents is outdated. Most are franchises working a relatively small area from a shop in a high street. These days potential tenants do not go near such shops, instead they start their search for a home online at property portals like Rightmove. Once they have found suitable properties they telephone the agent to arrange a viewing. Negotiations too take place by phone. So why have the expensive shop?