ICCM took the OpenText enterprise BPM architecture and started upon a journey to develop a solution that was designed and delivered in a fundamentally different and innovative way to everything else available on the market ICCM is all about the 'extraordinary'; from our client base of prestigious companies to our unique deployment methodology and team of specialists ICCM was founded in 1998 by James Gay and Jason Gardiner as a response to the shortfalls in the IT Service Management market Our solutions will make your services more intuitive and transparent, improving customer satisfaction and reducing costs Our solutions have a global presence with customer deployments in over 50 countries and a worldwide sales, delivery and support network