Summary - prairieFyre Contact Center for Microsoft Lync Server is a modular, integrated software suite that provides sophisticated contact center functionality developed exclusively on the Unified Communications and Voice-over-IP architecture of the Microsoft Lync Server platform. Contact Center for Microsoft Lync combines Automatic Call Distribution (ACD) and a modular suite of feature-rich, web-based applications with presence-aware telephony, conferencing, messaging, and agent mobility in a familiar, easy-to-use Microsoft Office interface. It benefits call centers that use Lync Client on employee desktops and operate in a virtual call center environment