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Call Centre Technology

Communication & Audio-Visual
+443333320000 info@x-on.co.uk www.call-centre-technology.com
Technology Centre, IP13 9EZ Framlingham, Suffolk  Show map  Hide map

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Business profile

Information resource for the Call and Contact Centre Manager with the intention of improving customer service via effective Agent Monitoring and Management. Additional material is provided on Outsourced Call Centre Technologies.A call or contact centre can be described as the centralized customer service location of an enterprise or organization. The call centre either initiates contact by making outbound calls to current or prospective customers or receives and answers incoming calls. The provision of customer care and support is the main concern of call centres, though other business activities such as sales and marketing, plus technical support and helplines are also provided.

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