We welcome feedback on our courses In the unlikely event a student should not pass the course first time (providing full payment has been made) they will be given the opportunity to repeat the course with no extra charge until we are satisfied with student performance and are able to issue a certificate A request for refund will not be considered if we do not have the request within this time If we can get someone else to take your place on the course on short notice or you can there is no cancellation fee