Contact centre
To support our continued growth and increasing range of client tailored services Qube GB Ltd invested in a state of the art flexible and easily expandable contact centre solution. The solution delivers a number of benefits which include:Fully integrated with our line of business application and portalResilient hosted solutionVOIPIntegrates with leading CRM solutionsReporting Flexibility and expandabilityCall recordingMultiple contact channelsThe contact centre not only provides customer service, technical IT support, account and billing enquiries, complaint/problem resolution, sales order processing and tracking for a number of our clients, but also supports our engineering activity.