At George Barker we believe that true improvements in equipment performance will only be achieved when the focus is changed from finding resource to repair equipment to preventing equipment failing in the first instance Customer Service is the main after sales interface with our customers with a manned 24 hour response to any issues relating to Repairs, Spare Parts, Warranty and Refrigeration Equipment Service & Maintenance Only through the implementation of this continuous improvement loop, though design, manufacture, installation and ongoing service, can we hope to start to move towards zero breakdowns George Barker are anxious to pursue this "Total responsibility principle" as we are convinced that it is the only way to bring true improvements to equipment operation