We are a Reputation Management company. We help local businesses (UK-wide) to build a 5-Star Online Reputation and then we help them to market that 5-Star reputation. Where they already have poor reviews - we help bury these. Using proprietary software systems we put in place for our clients, we monitor what their customers are saying about them on all the leading customer review sites: Google+, Yelp, ThomsonLocal, Yell.com, etc. Poor customer reviews can seriously damage a business - especially a local one. A recent survey showed that 79% of all the people surveyed trusted Online Customer Reviews as much as personal recommendations - if a firm has bad reviews it means, in most cases, that the prospective customer will move on to a similar business with good reviews. As importantly as building up a 5-Star Reputatio0n is our strategy for then marketing that reputation to existing (maybe get referrals/up-sell them) and prospective customers (people who've just phoned/called).