Our solution was simple, logical and very effective; we relied on lengthy recruitment and employment experience to create a report that was centred on the Claimant, not statistics, developing a structure that related an occupational story of where the Claimant had come from, where now and where we felt they were going Our sites have received consistent recognition for their quality of service delivery, with one site achieving Switchboard of the Year for an unprecedented 3 consecutive years Some 20 years later and producing thousands of reports involving a vast range of occupations, is testimony alone to the reliance lawyers place upon our quality of service delivery, but please do from a wide range of claimant and defendant lawyers and counsel