15 tradesmen - just 1 admin staff! Is that possible? It is with simPRO - read the case study
Lunch with Richard from Connect Services...As we sit in a bistro eating lunch, far away from the hustle of relentless phone calls and away from the sight of desks covered in paper, we ask the owner of Connect Services - "What prompted you to call simPRO?""My main goals in getting into business were financial independence and lifestyle - spending time with familyand enjoying the weekends! But I didn't know my businessposition. We didn't know what we were really doing inthe business. There were invoice discrepancies due toincorrect information or due to the absence of the rightinformation! We were worried about staff effectivenessand stock control. There was confusion with the directionofthe business and we didn't know what we were spendingon jobs."In business I've always gone forward, never gonebackwards. I heard about simPRO from other electricianswho used it, they loved it and spoke very highly of it. I didlook around at other products, but I'm very happy withmy decision in choosing simPRO. We isolated the urgentissues I needed to address but simPRO supplied muchmore than we needed. It just keeps on giving."In simplest terms, I now always feel and have controlof things. As soon as I start getting confused or not surewhat's going on, simPRO helps find the solution."How are you going with your job and invoicediscrepancies?"It's all there, documented, the discrepancies are no longercaused by confusion or lack of knowledge and turnoverhas improved since installing simPRO; gaining more andmore large contracts and jobs. simPRO gives me the abilityto keep a really tight control over costs."I can easily find out what will be costing me and give methe ability and knowledge to question suppliers why areyou charging me certain prices when in the past you havecharge me another. simPRO is saving me 30% on materialcosts which worked out to about $30k in the first year"Has it helped the visibility of your businessin terms of knowing which direction to steerthe business?"Absolutely I know exactly where I'm at with money, wholowe, who owes me. I know how to choose the bestcustomers. Not all business is good business, simPROallows us to discern who the right customers are withour business strengths and ones better passing off tosomeone else. I am able to better manage my staff, byknowing where to send that guy and to what job.Life's easy."I now have lunch breaks, and I also now have the timeand money to take clients to lunch. I personally do a bitin the office but I am comfortable knowing the office staffare confident and comfortable to use simPRO and to dothe day to day tasks of running the business."When I first started I had one tradesman, now have 15with only one admin staff and I am able to sign off after30 hours a week."What's the advantage of Digital Pens andVehicle Tracking?"I wanted to avoid the cost of a commercial shed - theboys don't need to come to the office. The pen saves dataentry, just goes straight into the job, keeps costs down. Soeasy for the staff to use and its made a real difference interms of data entry."The Navman Wireless system we have works wellwith simPRO - it has effectively doubled the life of mycompany vehicles. The savings in cost are paying forit itself. It gives me even more confidence in my staffknowing that they are doing the right thing"What's next for Connect Services?"Now I have wholesalers wanting my business. They are looking at ways of how to improve my business. We are 99.9% happy with everything - that's very important"What would your business be looking like if you hadn't taken on simPRO?"I'd be a lot worse off; my business is now looking the healthiest it's ever been."